Unified three disconnected stakeholder portals — bank managers, customers, and legal advocates — into one AI-augmented loan origination platform. Built for Kotak Bank and HDFC Bank, serving lakhs of applicants and 2,000+ lawyers.
Traditional mortgage processes were bogged down by manual document verification and dispersed communication channels between banks, applicants, and legal advocates. This created a high-friction environment with a significant margin for error — slowing approvals, frustrating applicants, and overloading bank officers with repetitive review tasks.
Automating the heavy lifting of document analysis using OCR and NLP to reduce human error and cut processing time from days to seconds.
Three custom-tailored portals designed for specific stakeholder needs — all feeding into one source of truth and eliminating the communication gaps that caused delays.
Live status updates across all three portals ensure every stakeholder sees the same information at the same time — no more conflicting versions or missed updates.
Overseeing the entire pipeline with authoritative access and high-level decision tools. Designed for clarity at scale.
A streamlined, stress-free facing portal removing the opacity from the loan application process. Transparency at every step.
Dedicated workspace for legal verification, compliance checks, and document audit trails. Precision-built for legal teams.
High-precision text extraction from hand-written and live digital legal documents — converting unstructured submissions into structured, queryable data instantly.
Context-aware algorithms that distil 100-page legal reports into concise, actionable summaries — reducing manual review time from hours to under a minute.
Fine-tuned using Reinforcement Learning from Human Feedback, the system improves in accuracy based on expert reviews — getting smarter with every decision made.
Three disconnected systems replaced by one coherent ecosystem
Transparent milestone tracking reduced back-and-forth communication
Every stakeholder sees the same real-time state across all portals
Needed a familiar portal — modelled on a preferred bank's existing workflow. Required API connectivity, high-grade automation, and an AI layer to summarise metadata and push notifications across the entire loan pipeline.
Needed all information in one place — with clear parameters, durations, and time-bound action queues. Quick one-tap actions that could be shared instantly, with full audit trail maintained throughout.
Wanted transparency — to see exactly where their application stood at every stage. Removing the opacity of the traditional mortgage process was the single biggest trust signal we could deliver.
CT-MAP represents a new standard for human-centric design in high-stakes financial workflows. By grounding every interaction in automation and clarity, we created a platform that scales with organisational complexity while reducing individual cognitive load.
